Industry Insights From Our Team
March 4, 2017
A shelf, a stock room, and a warehouse. Those are pretty familiar concepts to just about everyone who has ever shopped in a store and/or placed an order for something that’s not currently in stock. That is how we should talk about technology. O Clarity, Clarity, wherefore art thou, Clarity? When the S3 outage with Amazon Web Services (AWS) happened earlier this week, that’s the analogy I was using to explain to a number of people about why their favorite apps and sites were feeling a little clunky, or not responsive at all. Yet, not ONE article I read, even […]
May 2, 2016
A lot of companies believe that they can transform the way they do business. Some go so far as to include transformation in some job titles. You might be an architect, an agile coach, or otherwise responsible for setting the new standards or transitioning to a new set of tools. Sometimes you may have just one shot at doing it right; it’s worth taking the time to do it right. Let me suggest two quick tips to make your life easier. Education before Enforcement All chances for a lasting transformation depend on how well change management is executed in the organization. People […]
December 6, 2015
A development manager who read my article on best practices told me recently about technical and interpersonal roadblocks that his organization was facing. He was new on the job, at a very large company where changes happened at a slower pace than he was used to. Very often, the help desk would escalate issues to his department, and he had a pretty crafty idea in mind about how to prevent a particular issue that caused a lot of aggravation for his team. He asked how I would have approached the situation differently. The company serves nearly 10 million customers. Concerned by the reactive approach […]